Terms and conditions of sales

General terms and conditions of sale

1. General information

LLEIDANETWORKS SERVEIS TELEMATICS holds the ownership of this Website, www.lleida.net, (hereinafter Website), S.A.with a registered address at:
strong>Company name: Lleidanetworks Serveis Telemàtics S.A., (hereinafter LLEIDA.NET)
Company address: Calle Téllez 56 local C.
CIF: A25345331
Contact telephone: +34 973 282 300
Contact e-mail: [email protected]

This document (along with any other referenced documents) outlines the terms and conditions of using this website (www.lleida.net) and the purchase or acquisition of services through this website (referred to as the "Terms of Sale").

For the purpose of these Terms, it is understood that the activities conducted by Lleida.net through the website include

Electronic notification services
Electronic contracting services
Unregistered communications services
Data validation services

The details of the services are available in Annex 1 of these Terms of Sale

In addition to reading these Terms of Sale, before accessing, browsing, and/or using this website, the User must have read Legal Notice and the General Terms and Conditions, including the Cookie Policy, and the Privacy and Data Protection Policy of Lleida.net. By using this website or making a request to acquire a product or service through it, the User agrees to be bound by these Terms and all the aforementioned policies. If the User does not agree with any of the conditions outlined herein, they should refrain from using this website

Furthermore, please note that these Terms are subject to modification. The User is responsible for reviewing these Terms each time they access, browse, and/or use the website, as the applicable Terms at the time of purchasing services will be in effect.

Users may contact the Owner with any questions they may have regarding the Terms through the contact details provided above or, where appropriate, by using the contact form.

2. THE USER

Accessing, browsing, and using the website implies the user's acceptance of these Terms and their subsequent modifications. By accessing the website, the user is considered a user (referred to individually as "User" or collectively as "Users"), and agrees to comply with all the conditions established herein. This is in addition to the application of any mandatory legal regulations that may apply.

The User takes responsibility for using the Website correctly. This responsibility includes:

Using this website solely for legitimate inquiries and valid purchases or acquisitions.
Refraining from making any false or fraudulent purchases. Understanding that inaccurate or fraudulent purchases may be canceled, and relevant authorities may be notified.
Providing truthful and lawful contact information, such as email address, postal address, and/or other required information.

Declaring that the User is at least 18 years old and has the legal capacity to enter into contracts through this website

The User has the option to enter into a contract with Lleida.net for the purchase of desired services in any of the languages available on this website

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can buy on the Website by conventional means and forms. They must follow the online purchase and/or acquisition procedure of www.lleida.net, where several services can be selected and added to the cart, basket or final purchase space and, finally, click on "Buy

Similarly, the user must complete and/or verify the requested information at each step. However, during the purchase process, before making the payment, the user can modify the purchase details.

Afterwards, the user will receive an email confirming that Lleida.net has received their order or purchase request, which is the order confirmation.

Through the website, the user acquires credits, which serve as the unit of exchange for the services. You can consult the equivalence in credits of the services here.

The purchased credits do not have an expiration date.

Once the purchase process is completed, the user consents to receiving an electronic invoice (in PDF format) sent to their email address from the website. Additionally, if desired, the user can request a physical copy of their invoice from Lleida.net by contacting them through the provided contact information on the website.

The user acknowledges that, at the time of purchase, they are aware of certain specific sales conditions that apply to the product or service in question. These conditions are displayed next to the product presentation or image on the website page. By completing the purchase or acquisition order, the user fully accepts these specific sales conditions.

The communications, purchase orders, and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerised registries of Lleida.net to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of people about the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist to Users following the privacy policy of this Website.

4. Availability

All purchase orders received by Lleida.net through the website are subject to service availability and are not affected by any unforeseen circumstances or force majeure events (as specified in clause nine of these conditions). If the provision of a service becomes unfeasible, Lleida.net will contact the user and reimburse any amount that has been paid.

5. PRICES AND PAYMENT

The prices displayed on the website for the credits are final prices and include taxes, unless there are legal requirements indicating otherwise, such as VAT.

The currency used for purchases will be Euros (EUR). If the user is located in the United States at the time of purchase, the available currency will be US dollars (USD), and for Colombia, it will be Colombian pesos (COP). The user's location is determined by their IP address when connecting to the website.

The website will not add any additional costs to the price of a product or service automatically. Only the costs selected and voluntarily chosen by the user will be added.

Prices may change at any time, but these changes will not affect orders or purchases for which the user has already received an order confirmation.

The accepted payment method is credit card.

By clicking "Buy," the user confirms that the payment method used belongs to them.

Lleida.net takes all necessary measures to guarantee the confidentiality and security of payment data transmitted by the user during transactions on the website. The website uses a secure payment system called SSL (Secure Socket Layer).

Credit card payments will be subject to verification and authorization by the issuing bank. If the payment is not authorized, Lleida.net will not be responsible for any delays or delivery issues and will not proceed with the contract with the user.

Upon receiving the user's purchase order through the website, Lleida.net will perform a pre-authorization on the corresponding card to ensure sufficient funds for the transaction. The charge will be made when the delivery confirmation and/or confirmation of the provided service is sent to the user, according to the established timelines

Following the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for their provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in the Spanish region except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will always be determined by the current legislation and will depend on the specific item.

Purchases made by users in the Canary Islands, Ceuta, and Melilla are exempt from VAT in accordance with Law 37/1992 and Directive 2006/112. However, the corresponding taxes and duties according to the regulations in force in each of these territories will still apply.

Following Chapter I of Title V of Council Directive 2006/112, the purchase orders will be associated with the Member State of the European Union where the address specified in the order is located. Therefore, the VAT rate applicable will be the one in force in that Member State.

For other locations, the applicable regulations in force will be followed.

6. ACTIVATION OF THE SERVICE

Due to the nature of the services, there are no physical deliveries involved. Instead, the services are made available through user activation.

Once the user is activated, the credentials are provided via the email provided during the registration process.

The credentials allow access to various platforms for using the services.

Additionally, they provide access to the APIs of the available services at https://api.lleida.net.

Service activation occurs after Lleida.net receives full payment for all amounts due from the purchase.

However, Lleida.net also offers free credits in addition to the purchased ones during the service activation.

7. TECHNICAL MEANS TO CORRECT ERRORS

If a user detects an error while entering the necessary data for processing a purchase on the website, they can modify the data by contacting Lleida.net through the provided contact channels. Alternatively, they can reach out to customer service using the contact information mentioned in the first clause (General Information).

Users are advised to consult the Legal Notice, General Conditions of Use, and Privacy Policy for further information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 and Organic Law 3/2018.

8. RETURNS

When users purchase services on or through the website, they have certain rights, including:

Right of Withdrawal

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the General Law's revised text for the Defense of Consumers and Users and other complementary laws.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed or when it has begun, with the express consent of the consumer and User and with the acknowledgement on their part that they are aware that, once Lleida.net has fully executed the contract, they will have lost their right of withdrawal.

If its execution has not begun, you will have the right to withdraw from the said purchase within a period of 14 calendar days without giving any reason.

This withdrawal period will expire after 14 calendar days from when the service is activated by delivering the credentials. To exercise this right of withdrawal, the User must notify its decision to Lleida.net. He may do so by sending an email to [email protected].

Regardless of the means they choose to communicate their decision; the User must clearly and unequivocally express that it intends to withdraw from the purchase contract. To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires

In the event of withdrawal, Lleida.net will reimburse the User for all payments received, without any undue delay and, in any case, no later than 14 calendar days from the date on which Lleida.net is informed of the decision of desisting by the User.

Lleida.net will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date Lleida.net was informed of the withdrawal decision

Return of defective services

When the User considers that at the time of activation of the service, it does not comply with the Condition’ provisions and its annexe 1. Therefore, they should contact Lleida.net immediately and let you know the existing disagreement (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the services`return, which will be examined following the request and specifications indicated by the User, and the User will be informed, within a reasonable time, if the refund proceeds.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amount paid for those services that are returned due to a defect, when it really exists, will be fully reimbursed for the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be respected.

Warranties

Lleida.net will not be responsible for any direct or indirect damage to the User, their employees or third parties, except for what is established in Law 22/1994, of July 6, on civil liability for damages caused by defective products, and such as indicated in the section Return services.

9. DISCLAIMER OF LIABILITY

Lleida.net limits its liability in the following cases:

Lleida.net applies all measures concerning to provide an accurate display of the product on the Website; however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen or problems of the browser that is used or others of this nature.
Due to fortuitous or other causes, technical failures prevent the service's regular operation through the Internet Lack of availability of the Website for maintenance or other reasons prevents the availability of the service. Lleida.net uses all the means at its disposal to carry out the purchase and payment process; however, it disclaims responsibility for causes that are not attributable to it, unforeseeable circumstances, or force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

Using this Website, the User accepts that most of the communications with Lleida.net are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications that Lleida.net sends electronically meet the legal requirements of being in writing . This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Lleida.net through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, Lleida.net may contact and/or notify the User by email or at the postal address provided unless otherwise stipulated.

11. WAIVER

No waiver by Lleida.net of a specific right or legal action or the lack of requirement by Lleida.net of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with their obligations.

No resignation by Lleida.net to any of these Conditions or the rights or actions derived from a contract will take effect unless it is expressly established that it is a resignation, and it is formalised and communicated to the User in writing.

12. NULLITY

If any of these Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses would remain in force without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in these constitute the entire agreement existing between the User and Lleida.net about the object of sale and replace any other prior pact, agreement or promise agreed verbally or in writing the same parts.

The User and Lleida.net acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Condition

14. Data Protection

The information or personal data that the User provides to Lleida.net in the course of a transaction on the Website will be treated following the provisions of the Privacy or data protection Policy (contained, where appropriate, in the Legal Notice and General Conditions of Use) By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided are accurate.

15. Applicable law and jurisdiction

Access, navigation and / or use of this Website and the contracts for the purchase of services through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Lleida.net and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send their complaints, claims or any other comment they wish to make to Lleida.net through the contact information provided at the beginning of these Conditions (General Information).

Besides, Lleida.net has official complaint forms available to consumers and users, which they can request from Lleida.net at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, suppose a dispute arises from the conclusion of this purchase contract between Lleida.net and the User. In that case, the User as a consumer may request an out-of-court solution of disputes, following Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method at: http://ec.europa.eu/consumers/odr/. http://ec.europa.eu/consumers/odr/.

ADDENDUM. Definition of services

A1. Electronic notification services

In order to charge the customer registered messages, an SMS message up to 612 characters (without use of UNICODE characters),or a registered email up to 20 MB attachments will be referred to as certified unit. Each segment of up to 612 characters or 5 MB, will count as one (1) certified unit.

The documentary evidence generated by the electronic Per notification services is kept for a period of 5 years, included in the applicable tariffs, and is also available on the corresponding web platforms for a period of 1 year.

Registered SMS

Lleida.net, as telecom operator and trust service provider makes available to the user its network to deliver a short data message addressed to a mobile phone number and then issues a digitally signed document is with a time stamp that certifies sender and receiver number, message content and time of delivery, as far as the interconnection network and the characteristics corresponding to the destination operator allow it. The service varies depending on the typology criteria for calculating charges please contact Customer Service.

Registered email

Lleida.net as trust service provider, receives, delivers and reroutes an email from a sender to one or more recipients, generating a documentary evidence digitally signed proving the sender email address, the recipient email addresses, message content and the delivery and delivery to the mailbox of the destination server. An annex with information related to the access to the content of the Registered email is attached. This annex is generated automatically when the pixel inserted in the Registered email is downloaded. Since the download of the pixel is an action beyond the control of Lleida.net, it is not responsible for the information obtained through such download, or any damages that may arise from it. This service is also available to send REGISTERED INVOICE. Please contact Customer Service for more info.

Registered Inbox

Lleida.net, as telecom operator and trust service provider, provides the client with an email inbox for testing incoming emails, issuing a digitally signed documentary evidence. This service is also provided by Lleida.net as telecom operator through SMS.

Openum

as telecom operator certifies whether an email message sent from the platform <='https://tools.lleida.net or <='https://admin.openum.eu has been opened or read. This is certified by an access event to an URL managed by Lleida.net where the PDF document/s is allocated.

Secret Lleida.net

Lleida.net as telecom operator certifies whether an email message sent from the platform <='https://adminsecret.lleida.net has been opened or read. This is certified by an access event to an URL managed by Lleida.net where a PDF document is allocated. In the documentary evidence, the information is watermarked to show that the information it contains and has been certified as confidential.

A2. Electronic signature and contracting services

In order to count and charge the client the messages, an SMS message up to 612 characters (without use of UNICODE characters), or a Registered Email up to 20 MB attachments included, will be referred to as certified unit. Each segment of up to 612 characters or 5 MB, will count as one (1) certified unit. For Registered email contract or SMS contract each message sent or each reply received will be considered as certified units.

The documentary evidence generated by the electronic signature and contracting services is kept for a period of 5 years, included in the applicable tariffs, and is also available on the corresponding web platforms for a period of 1 year.

Registered SMS Contract

Lleida.net, as telecom operator and trust service provider makes available to the user its network for delivering and receiving the reply of a short data message to a mobile phone number. Subsequently, Lleida.net issues a digitally signed document with a time stamp that proves the sender and receiver number, message content (both proposal and reply) and time of delivery, if at all possible.

Registered email contract:

Lleida.net, as telecom operator and trust service provider receives, in an electronic mailbox created for the client, an email to reroute it and deliver it, with the attached files if any, to the incoming email. The receiver has the possibility to reply to it and attach files. Once the reply is sent, a documentary evidence is issued proving the recipient's email address, the recipient's email address, the content of the message and delivery to the recipient's email Inbox and its response, if any, as well as all the attachments included in the process.

Connectaclick basic

Lleida.net, as trusted service provider, certifies a contracting process sent from the platform <='https://tools.lleida.net, including an email certification and the certification of an event at an URL managed by Lleida.net through which the proposal sent by email and its attachment in PDF is accepted by clicking a button to sign or to accept the document sent by email and its attachment in PDF format hosted in a URL managed by Lleida.net.

A3. Unregistered communications services

SMS

Lleida.net as telecom operator, provides a platform for sending SMS messages to mobile phones from all mobile operators, subject to the existing coverage at the time of the sending; either with numerical sender provided by LLEIDA.NET or with a customized alphanumerical sender (up to 11 characters). This Service includes the possibility of receiving the delivery report at the user's request, notifying the delivery report on all operators in which the Service is supported Should you choose the option to customized the sender (up to 11 characters) or a phone number other than the allocated to the user, replies will not be possible. Not all mobile operators allow you to send SMS with customized sender, so that they will not guarantee delivery.

2-FACTOR AUTHENTICATION SMS (2FA)

Lleida.net as telecom operator, sends a text message with a One time password. This OTP should be entered in a landing page where a validation result is returned. One characteristic feature of this process is that the sender of the SMS does not know the OTP , nor does Lleida.net know where it is used from. The recipient of the message is the only one who knows it. Service available via API integration available at https://api.lleida.net This service may be provided via REGISTERED SMS.

MMS

Lleida.net as telecom operator, provides a platform for sending MMS messages to mobile phones from all mobile operators, subject to the existing coverage at the time of the sending, either with numerical sender provided by LLEIDA.NET or customized alphanumerical sender (up to 11 characters). This service includes the possibility to receive the delivery report at the request of the user , notifying the delivery report on all operators in which the service is supported. Should you choose customized sender option (up to 11 characters) or a phone number other than the assigned to the user, it will not be possible to receive any reply. Not all mobile operators allow you to send MMS with customized sender, so they will not have guarantee of delivery. Service available in registered mode.

A4. Data validation services

Phone number validation

Phone checker: Phone Checker service helps you to determine a set of information linked to a mobile phone using ENUM technology. Lleida.net will provide, depending on the contracted service, the following information:

Check network

Checks the operator the fixed/mobile number belongs to (response- time <50 milliseconds).

Check all

Checks the operator and mobile number status (exists or not and if active) .

Email checker

It checks the existence of an email address reporting the result to the client. Service available only through API.

eKYC

<> OCR: Captures the front and back of the identification documents,and the data is returned through optical character recognition (OCR) technology. That is, it returns the fields that normally contain data.
VALIDATION::Checks the validity of an id document through the analysis of the MRZ lines. By capturing the front and back of the document, the parameters of absence / presence of their security measures are validated, returning a report with the result of the analysis. That is, it returns the fields that are normally called TEST_XXX.
FACE: The photograph taken in the on boarding process is compared with that of the document, returning a report with the result of the analysis. It also allows the comparison of two selfies (without the need of an ID ) although not all providers support this feature
GRAPHICS: The clippings of the graphic elements obtained from the identity document are obtained. That is, the clippings of images obtained from the identity document, the signature, the fingerprint, the photo, etc.
DOCUMENT: Service whereby through the capture of certain documents, such as invoices, returns the value of the following fields:

<> CUPS: in bills from energy providers ( electricity, gas...)
NIF: Código NIF
CIF: Código CIF

Used via API: https://api.lleida.net/eKYC/docs/v4/en/. You can use several resolvers according to the functionalities.

eKYC Video

A distance identification procedure through video conference either with a live agent or stand alone, including the process of validation of documents

The service records the video conference and captures the front the back of the id document and the selfie via Web SDK solution. After the snapshot, identity validation parameters are obtained from the validation of the images, including facial biometrics. After the analysis, the system performs a validation of the parameters obtained, according to the business needs.

After the identification process the below documents are collected as documentary evidence:

Snapshot of the front of the identity document taken during the video conference.
Snapshot of the back of the identity document taken during the video conference.
Photograph of the interested person taken during the video conference.
Date and starting time of the session.
Date and ending time of the session.
Validation result (positive or negative)
Geolocation of the person concerned according to the device used complete avoidance of (optional).
Technical details of the validation.
Video of the identification process.

The following parameters are validated:

Presence / absence of security measures of identity documents used in the identification process. Defining business rules to the client demand and acceptance levels based on the parameters attained
Correspondence of the photograph of the person concerned with the identity document used in the identification process based on the% of facial correspondence obtained.

The parameter validation process will be provided by the CLIENT, through a document incorporated to the evidence as an annex..

Once the recording is finished, the previous data and the video generated, are collected in an electronic document (certificate) issued by Lleida.net as digital witness by which all the events that occurred during the process of identification by video conference are certified including the start and end date of the video conference session, name and number of the identity document of the person concerned, the result of the ID validation, the hash of the videos generated and as attachments the data described in the previous paragraph.

Options

LLEIDA.NET offers the CLIENT different options of provision depending on the degree of automation of the video identification process:

<>: The approval of the identification of the interested party is made automatically based on the parameters agreed between LLEIDA.NET and the CLIENT, and based on the parameters collected from the validation of the front, back and photograph of the identity document used in the identification process.
The approval of the identification of the interested party is done manually by the CLIENT through the Back Office or API at his disposal and after the video conference, having as support material the data collected in it and the results of service.
<>: The approval of the identification is made automatically from the agreed parameters between LLEIDA.NET and the CLIENT. If these parameters are not met, approval passes to Post approval mode.

For integration, LLEIDA.NET will provide an SDK (Software Development Kit) that can be used by the CLIENT to adapt the solution to their flow and look & feel. This customization may be carried out by the end customer or by LLEIDA.NET according to the customer’s needs.

In the project definition phase, the parameters and values that are considered for the identification to be negative must be defined.

A5. Click & Sign

CLICK & SIGN is a process that combines several Lleida.net services for signing documents. Upon starting the process with an SMS or Registered mail with an attached link, when accessing it, electronic signature events are held.

The elements used by the service are:

<> CLICK&SIGN START:The Registered SMS or email starts the process with a link to a landing page.
<> CLICK&SIGN OTP: the Registered SMS with the OTP.
<> CLICK&SIGN BASE: The process signature elements on the landing page can be: acceptance button, OTP, handwritten button. It includes 3 SMS and 10 reminder emails sent by unregistered email.
<> CLICK&SIGN REMINDER: Registered SMS or email to send as reminders to the signatory.
<> CLICK&SIGN UPLOAD FILES: unregistered event to upload files. Up to 5 files of 4MB each are allowed. Allowed files: pdf, jpg and png.
<> CLICK&SIGN UPLOAD FILES: unregistered event to upload files. Up to 5 files of 4MB each are allowed. Allowed files: pdf, jpg and png. Image files are stored compressed in the documentary evidence.

The process is configured by combining the previous elements, being able to parameterize various documents, signatories and levels of signatories.

The configuration should be done through API at <='https://api.clickandsign.eu. It allows several settings through the web platform at <='https://admin.clickandsign.eu.

At the end of the process a documentary evidence is issued with all the actions carried out for the signature of the document. The documentary evidence is stored by Lleida.net for 5 years being available on the platform for 1 year.

A6. Openum

Service that certifies whether an email message sent from the platform <='https://admin.openum.eu. has been opened or read. This is certified by an access event to a URL managed by Lleida.net where a PDF document is hosted. Service also available through API.